Adaptive Hiring
Team setup
Design & Research – Led UX strategy, RITE testing, Maze studies, customer visits PM & Biz Ops – Scoped requirement logic, validated customer needs Account Managers – Provided real-time shift feedback and manual overrides Frontend Developer – Built customer-facing UI in-app Internal Tools Engineer – Implemented flexible controls using Retool
Goal
Tackle staff shortages during peak seasons by making job requirements (e.g., language/skills) more flexible — without compromising quality.
Outcome
104 shortage areas identified across regions/roles 80% of customers were open to relaxing requirements +35% shift coverage where flexibility was introduced Improved satisfaction from both customers and account managers “I’d prefer less skilled students over no help at all.”
Team setup
Design & Research – Led UX strategy, RITE testing, Maze studies, customer visits PM & Biz Ops – Scoped requirement logic, validated customer needs Account Managers – Provided real-time shift feedback and manual overrides Frontend Developer – Built customer-facing UI in-app Internal Tools Engineer – Implemented flexible controls using Retool
Goal
Tackle staff shortages during peak seasons by making job requirements (e.g., language/skills) more flexible — without compromising quality.
Outcome
104 shortage areas identified across regions/roles 80% of customers were open to relaxing requirements +35% shift coverage where flexibility was introduced Improved satisfaction from both customers and account managers “I’d prefer less skilled students over no help at all.”
Team setup
Design & Research – Led UX strategy, RITE testing, Maze studies, customer visits PM & Biz Ops – Scoped requirement logic, validated customer needs Account Managers – Provided real-time shift feedback and manual overrides Frontend Developer – Built customer-facing UI in-app Internal Tools Engineer – Implemented flexible controls using Retool
Goal
Tackle staff shortages during peak seasons by making job requirements (e.g., language/skills) more flexible — without compromising quality.
Outcome
104 shortage areas identified across regions/roles 80% of customers were open to relaxing requirements +35% shift coverage where flexibility was introduced Improved satisfaction from both customers and account managers “I’d prefer less skilled students over no help at all.”
Adaptive Hiring
No one reads long portfolio texts—curious about process, KPIs, or design evolution? Just drop me a message. juliaburjadesign@gmail.com
